Masterminds Corporation LLC
Beirut
Lebanon

Job Title

CRM Staff

Category

Customer services

Country

Lebanon

Location

Badaro

Status

Urgent

Salary

To Be Discussed

Description

Min 6 months of Customer Service experience or any related field •Receive customer calls & respond to requests for assistance, •Resolve issues by advising appropriate actions; redirect or escalate certain cases to the person(s) in charge, •Enter data & maintain customers database using CRM application, •Follow up with customers by making outgoing calls to collect information & run marketing campaigns, •Follow standard CRM procedures & stay updated with info on all services, •Stay current with system information, changes and updates, •Prepare activity reports & summary information. •Good typing speed and the ability to interpret information fast and correctly, •Adequate knowledge of customer service principles & practices, •Excellent oral communication skills with a pleasant speaking voice.